Refund policy

Returns & Refunds

We want you and your dog to love your Pawmetto purchase. If you are not satisfied, you may return most items within 30 days of delivery.

To be eligible, items must be unused, in their original condition and packaging.

How to start a return: contact us at [your email] with your order number and the reason for the return. We will send you the return instructions.

Refunds: once we receive and inspect the item, we will refund your original payment method within 5 to 10 business days.

Return shipping: the customer pays return shipping, unless the item arrived damaged or incorrect. If so, please send us a photo and we will make it right.

Items that cannot be returned: used or damaged items, and items returned without prior approval.